Question 1

Utility provider

Accepted Answer

You must be a customer of a participating utility provider, such as Berkshire Gas, Cape Light Compact, Eversource, Liberty Utilities, National Grid, or Unitil.

Question 2

What are the Mass Save Rebates?

Accepted Answer

$3,000 per ton for a whole home heat pump conversion.
$1,250 per ton for a partial
$2,000 federal tax credit
When using eligible equipment.

Question 3

Can you help with Mass Save rebates for heat pumps?

Accepted Answer

Yes. We help homeowners understand Mass Save rebates and incentives and guide you through equipment options that may qualify, so you can maximize available savings when upgrading to efficient heating and cooling.

Question 4

What HVAC services do you offer?

Accepted Answer

We handle a full range of residential HVAC work including split system AC installation/repair, heat pumps and ductless mini splits, boiler installation/repair, energy recovery ventilation (ERV), plus maintenance and diagnostics to prevent breakdowns and improve efficiency.

Question 5

Mass Save Rebates are:

Accepted Answer

$3,000 per ton for a whole home heat pump conversion.
$1,250 per ton for a partial
$2,000 federal tax credit
When using eligible equipment.

Question 6

Do you work on ductless mini split systems?

Accepted Answer

Yes. We install and service ductless mini split heat pump systems, which are popular in New England for efficient heating + cooling, room-by-room control, and comfort in additions, older homes, and finished basements.

Question 7

Is a heat pump worth it in Massachusetts?

Accepted Answer

Often, yes. Modern cold-climate heat pumps can be a great fit for Massachusetts homes, especially when you want efficient heating and summer cooling in one system. The best choice depends on your home, insulation, electrical capacity, and whether you want a whole-home or partial conversion.

Question 8

Can you help with Mass Save rebates for heat pumps?

Accepted Answer

Yes. We help homeowners understand Mass Save rebates and incentives and guide you through equipment options that may qualify, so you can maximize available savings when upgrading to efficient heating and cooling.

Question 9

Do you repair boilers?

Accepted Answer

Yes. We provide boiler installations and repairs, along with maintenance and troubleshooting to keep your system safe, reliable, and efficient through New England winters.

Question 10

My heat works but some rooms are cold - why?

Accepted Answer

Common causes include airflow/duct issues, thermostat placement, closed dampers/vents, undersized equipment, or a system that needs maintenance. A diagnostic visit can identify whether it’s a simple airflow fix, balancing issue, or a sign your system is struggling.

Question 11

Why is my furnace/boiler short cycling (turning on and off)?

Accepted Answer

Short cycling can come from dirty filters, airflow restrictions, thermostat issues, overheating safeties, or equipment that’s oversized. It wastes energy and increases wear, so it’s worth diagnosing early.

Question 12

What does your $99 comprehensive HVAC service include?

Accepted Answer

Home Comfort Solutions offers a $99 full-service HVAC inspection where one of our expert technician evaluates performance, efficiency, safety, and potential issues, then reviews findings with you and discusses options—no pressure, just clear recommendations.

Question 13

Do you offer upfront pricing?

Accepted Answer

Yes. We use upfront, flat-rate pricing, so you know the cost before work begins. We’ll review options with you so you can decide what makes sense for your home and budget.

Question 14

Do you offer emergency HVAC service?

Accepted Answer

If you have no heat, no AC, leaks, strange smells, or system shutdowns, call us right away. We prioritize urgent issues, especially during extreme temperatures.

Question 15

What should I do if my AC stops working?

Accepted Answer

Check your thermostat, breaker, and air filter first. If it’s still not cooling or won’t turn on, it’s time for service. AC issues are often electrical, refrigerant-related, or airflow-related.

Question 16

How often should HVAC systems be serviced in New England?

Accepted Answer

We recommend annual maintenance at a minimum, and ideally twice a year, once before heating season and once before cooling season to prevent breakdowns and improve efficiency.

Question 17

Are ductless mini splits good for older homes?

Accepted Answer

Yes. Mini splits are often ideal for older New England homes because they don’t require ductwork and allow for zoned comfort where you need it most.

Question 18

What is an ERV system?

Accepted Answer

An Energy Recovery Ventilator (ERV) brings in fresh air while minimizing heat loss. It’s especially helpful in tightly sealed homes or when indoor air quality and humidity are concerns.

Question 19

Why does my HVAC system smell like it’s burning?

Accepted Answer

A light dusty smell at the start of the season can be normal. Strong or persistent burning smells can indicate electrical or motor issues. If that happens, shut the system off and call us.

Question 20

Why is my system blowing air but not heating or cooling?

Accepted Answer

This usually points to a failed component, refrigerant issue, or a heating/cooling stage not engaging. A proper diagnostic quickly identifies the cause.

Question 21

How long do HVAC systems last in Massachusetts?

Accepted Answer

Most systems last 10–20 years, depending on maintenance, usage, and environmental factors like coastal air and winter workload.

Question 22

How do I schedule service?

Accepted Answer

You can schedule online or contact us directly, and we’ll get you on the schedule as quickly as possible. Feel free to send us a quick message in our chat below, call, or email us below:

Phone: (617) - 982 - 9610
Email: office@homecomfortsolutionsma.com

Frequently asked questions

Utility provider

What are the Mass Save Rebates?

Can you help with Mass Save rebates for heat pumps?

What HVAC services do you offer?

Mass Save Rebates are:

Do you work on ductless mini split systems?

Is a heat pump worth it in Massachusetts?

Can you help with Mass Save rebates for heat pumps?

Do you repair boilers?

My heat works but some rooms are cold - why?

Why is my furnace/boiler short cycling (turning on and off)?

What does your $99 comprehensive HVAC service include?

Do you offer upfront pricing?

Do you offer emergency HVAC service?

What should I do if my AC stops working?

How often should HVAC systems be serviced in New England?

Are ductless mini splits good for older homes?

What is an ERV system?

Why does my HVAC system smell like it’s burning?

Why is my system blowing air but not heating or cooling?

How long do HVAC systems last in Massachusetts?

How do I schedule service?

Navigate

Services
Pricing
About Us
Testimonials
Service Locations

Join our Comfort Club Newsletter!

Contact Us

office@homecomfortsolutionsma.com

Social

Frequently asked questions

Utility provider

What are the Mass Save Rebates?

Can you help with Mass Save rebates for heat pumps?

What HVAC services do you offer?

Mass Save Rebates are:

Do you work on ductless mini split systems?

Is a heat pump worth it in Massachusetts?

Can you help with Mass Save rebates for heat pumps?

Do you repair boilers?

My heat works but some rooms are cold - why?

Why is my furnace/boiler short cycling (turning on and off)?

What does your $99 comprehensive HVAC service include?

Do you offer upfront pricing?

Do you offer emergency HVAC service?

What should I do if my AC stops working?

How often should HVAC systems be serviced in New England?

Are ductless mini splits good for older homes?

What is an ERV system?

Why does my HVAC system smell like it’s burning?

Why is my system blowing air but not heating or cooling?

How long do HVAC systems last in Massachusetts?

How do I schedule service?

Navigate

Services Pricing About Us Testimonials Service Locations

Join our Comfort Club Newsletter!

Contact Us

office@homecomfortsolutionsma.com

Social

Services
Pricing
About Us
Testimonials
Service Locations