Privacy Policy

Last Updated: September 2, 2026

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Home Comfort Solutions LLC ("Home Comfort Solutions," "we," "our," or "us") values the privacy of our customers and website visitors. This Privacy Policy explains the types of information we may collect when you visit our website, communicate with us, request services, or otherwise interact with our business, as well as how that information may be used and shared.

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This policy applies to information collected through our website and other interactions with Home Comfort Solutions.

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Information We May Collect

The information we collect depends on how you interact with Home Comfort Solutions and may include information you provide directly to us as well as information collected automatically through our website and technology providers.

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Information You Provide

When you contact us, complete a form, request service, schedule an appointment, communicate with our team, or otherwise interact with Home Comfort Solutions, we may collect information including, but not limited to:

• Name

• Email address

• Telephone number

• Mailing or service address

• Information submitted through forms or communications

• Other information you voluntarily provide

The types of information collected may vary depending on the nature of your interaction with us.

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Website and Device Information

When you use our website, certain information may be collected automatically. This may include IP address, browser or device information, pages visited, referring sources, website interactions, cookies, unique identifiers, and other technical or usage information.

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Cookies and Similar Technologies

Home Comfort Solutions and our technology providers may use cookies and similar technologies, such as pixels, tags, and scripts, to operate the website and understand how visitors interact with it.

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These technologies may be used to maintain website functionality, remember preferences, support security, understand website traffic, measure advertising and marketing performance, and improve our digital services.

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Most browsers allow you to control or disable cookies through browser settings. Certain website features may not function as intended if cookies are disabled.

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How We May Use Information

Home Comfort Solutions may use information we collect for purposes including, but not limited to:

• Providing and managing services

• Responding to inquiries and providing customer support

• Scheduling appointments and communicating with customers

• Processing transactions and maintaining business records

• Operating and improving our website and services

• Providing marketing or promotional communications where permitted

• Conducting analytics and measuring marketing performance

• Maintaining security and preventing misuse

• Complying with legal and regulatory requirements

• Other legitimate business and operational purposes

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Analytics and Advertising Measurement

We may use analytics, advertising, and measurement technologies to understand how our website is used, evaluate traffic sources, and measure the effectiveness of our marketing.

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This may include services such as Google Analytics and other technologies that use cookies, device information, website activity, advertising identifiers, or similar information.

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Information collected through third-party technologies may be processed according to the applicable provider's privacy policy and terms.

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How Information May Be Shared

Home Comfort Solutions does not sell personal information in exchange for monetary payment.

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We may share information with service providers, contractors, technology providers, professional advisors, business partners, or other parties as reasonably necessary to provide services, operate our business, communicate with customers, process transactions, conduct analytics or marketing activities, comply with legal obligations, or support other legitimate business purposes.

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We may also disclose information where required or permitted by law, to protect our rights or the safety of others, or in connection with a merger, acquisition, restructuring, sale of assets, or similar business transaction.

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Automated and AI-Assisted Communications

Home Comfort Solutions may use automated systems, artificial intelligence, virtual assistants, or similar technologies to assist with customer communications and business operations.

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These technologies may assist with telephone calls, inquiries, scheduling, customer support, follow-up communications, and related business functions.

Interactions with these systems may be processed, analyzed, transcribed, summarized, or recorded where permitted by applicable law and may be processed by technology providers assisting Home Comfort Solutions.

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Text Messages and Electronic Communications

Home Comfort Solutions may communicate by telephone, email, SMS/text message, or other electronic methods regarding inquiries, appointments, services, customer support, follow-up communications, marketing, and other matters related to your interaction with us.

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Where required by applicable law, appropriate consent will be obtained for marketing or promotional communications.

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Message frequency may vary. Message and data rates may apply. You may opt out of applicable text messages by replying STOP. For assistance, reply HELP or contact Home Comfort Solutions.

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Consent to receive marketing text messages is not a condition of purchasing goods or services where prohibited by applicable law.

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Mobile Information

We do not sell mobile telephone numbers or SMS opt-in consent information for third parties' independent marketing purposes.

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Mobile information and messaging consent information may be provided to service providers that assist Home Comfort Solutions with communications and other business operations as permitted by applicable law.

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Data Storage and Transfers

Information may be stored or processed using systems operated by Home Comfort Solutions or our service providers and may be processed in jurisdictions with privacy or data protection laws that differ from those of your location.

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We take reasonable measures designed to protect information consistent with this Privacy Policy and applicable law.

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Information Security

Home Comfort Solutions uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

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However, no Internet transmission, electronic communication, website, or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of information.

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If a security incident involving personal information occurs, we will investigate and respond as appropriate and provide notifications where required by applicable law.

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Data Retention

We may retain information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business purposes, including providing services, maintaining records, resolving disputes, satisfying contractual obligations, and complying with applicable legal requirements.

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Your Choices

You may contact Home Comfort Solutions regarding your personal information or communication preferences.

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Depending on applicable law and the circumstances of your request, you may have certain rights regarding your personal information. We may retain information where permitted or required for legitimate business or legal purposes.

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You may use the unsubscribe mechanism included in applicable marketing emails or reply STOP to applicable text messages.

External Websites and Services

Our website may contain links to websites or services operated by other organizations. Home Comfort Solutions does not control and is not responsible for the privacy, security, content, or practices of independent third parties.

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We encourage you to review the privacy practices of third-party websites and services you use.

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Children's Privacy

Our website is not directed to children under 13, and Home Comfort Solutions does not knowingly solicit personal information from children under 13 through the website.

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If we become aware that such information has been collected in circumstances requiring parental consent, we may take appropriate steps to remove it.

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Updates to This Policy

Home Comfort Solutions may revise this Privacy Policy periodically to reflect changes to our business, website, technologies, practices, or legal requirements.

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Updates will be posted on this page, and the "Last Updated" date may be changed accordingly. Changes become effective when posted unless otherwise stated.

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Contact Home Comfort Solutions

Questions or concerns regarding this Privacy Policy may be directed to:

Home Comfort Solutions LLC
907 North Street

Unit 102
Randolph, MA 02368
Phone: (617) 982-9610

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